Home » Support » Common Issues » Attix5 DL Version 6 » How do I recover my encryption key?
BACKUP DIRECTHow do I recover my encryption key?
For security reasons and protection of your personal data the Backup Direct Support team have no access to your encryption key. It is known only to you and is used to encrypt all of your data. This means that if you have lost or forgotten your encryption key then unfortunately you will be unable to access your account or the data protected within it.
In this circumstance you will need to create a new account (with a new password and encryption key) and then resend your backup selection to the data centre. Please contact the support team if you require any assistance with this process.
