Access to top Self-help Requests

Order DVD or Media

Used for bulk data recovery or data archiving. This is intended for Backup Direct /PC accounts. For users of the LiveVault server vaulting, please make your requests using the normal web portal. In emergency situations please also call Services & Support on 0800 0789 438.

Password reset / request account information

If you have lost your password or other account information, please click here. For security reasons, we will not send this information directly to you; it may need some identity checks before information is revealed. In emergency situations please call Services & Support on 0800 0789 438.

Account re-install / transfer to a new machine - http://www.backupdirect.net/reinstall

To transfer your Backup Direct /PC account to a new machine, please follow the instructions in the document here (PDF). If you have lost your account details, contact Services & Support on 0800 0789 438 or email support@backupdirect.net.

Common File Types and Applications for backup

We have put together a table of common file types and applications that you may wish to protect using Backup Direct. There are also various tips on ensuring a successful backup and restore experience.

Configuring Firewalls

If you have to configure a corporate firewall, check the information contained here. Most PC backup environments should not require this - you should set the Backup Direct /PC agent to 'Do not use a firewall'. Personal firewalls such as Norton Internet Security (PDF), McAffee (PDF), Zone Alarms (PDF) need to be set to allow Backup Direct /PC to connect to the internet. Click on the relevant document for more a guide to each one.

System State Backup

LiveVault server vaulting can backup the system state of the server automatically and the information here does not apply. Backup Direct /PC can backup the system state when used in 'Full System mode' only. In all other cases, please refer to the Microsoft article here for how to backup the system state and registry manually, to then be included in the off-site backup.

Access to Key Online Resources

MyRoam - http://www.backupdirect.net/myroam

Anywhere access to Backup Direct /PC protected data using a web browser. Ensure you have your email address and account password to hand. Contact Service & Support if you have lost your account details on 0800 0789 438 or support@backupdirect.net.

LiveVault - https://backupdirect.onlinebackup.com

Web control panel for LiveVault server vaulting. Use this to add servers, configure backups and restore data. You will need your account ID and password to log on.

Support Centre - https://eu.connected.com

Technical administration of your community of Backup Direct /PC backup accounts. Use this to run reports, upgrade or cancel accounts, reset password and access other security details. You will need your Technician ID and Password to access this resource (authorised technicians only).

Billing & Support

Customer access to billing and support information. Use this to print off invoices and statements. View, update and add support cases. If you do not have a log on to this, please contact your Account Manager on 0800 0789 437 and request details.

Access to Key Downloads

Backup Direct /PC re-install - http://www.backupdirect.net/reinstall

If you have a Backup Direct /PC account and wish to transfer it to a new machine, use this link to obtain the latest version of the software. A guide to how to do this can be found here (PDF). Note that you will need your account number, password and encryption key to effect the transfer - please contact Service & Support on 0800 0789 438 or email support@backupdirect.net.

Backup Direct DDI form - http://www.backupdirect.net/ddi

If you wish to change your Direct Debit payment details, download a Direct debit Instruction form from here - complete it and then post back to the address on the form.

Access to Key External Sites

Outlook backup plug-in

This add-in from Microsoft works with Outlook to make a backup of the data automatically each day to a new location. This can be used to 'push' copies of users' Outlook data to a central area for backup off-site using Backup Direct. Note that Backup Direct can backup Outlook directly, but this utility avoids installing Backup Direct on each PC.