SUPPORTI don't understand a technical term

Address bar

The bar at the top of most internet browsers which displays the address of the website which you are currently displaying. Also used to manually enter web addresses which you want to navigate to.

Welcome Screen

Normally the first screen you will see when you open a program. Sometimes it will be a separate screen with a range of startup options, alternatively it can just be embedded in the default view of the program.

Agent (backup)

A piece of software which is installed on a Desktop, Laptop or server which performs specific tasks and can redirect data to off-site targets over an internet connection. In the context of our tutorials we are talking about a backup agent which is used to administer and send data which is being backed up or restored.

Attix5 DL

A desktop or laptop computer backup agent platform which also has a local cache of the data which is being protected

Attix5 SE

A server backup agent which also has a local cache of the data which is being protected

Backup Account

The instance of a particular backup technology which is linked to your personal details.

Backup Selection/ Backup Set

The customised selection of files which the user selects using their backup agent for sending to the data centre for protection.

C: drive (default HDD)

On most Windows-based machines the C: drive will be the default (and first in sequence if multiple are present) hard disk drive on a machine. It will typically contain the Operating system files and user documents.

Checkbox (bolean)

A mechanism used in documents and programs to indicate a singular positive or negative response

Compressed Folder

A folder which has had its contents ‘shrunk’ by changing the digital structure of the data. The overall disk space taken up by a compressed folder should be less than the original however some files may not be directly accessible until the folder has been uncompressed again.

Connected

A desktop or laptop computer backup agent platform, often known as “Backup Direct Professional”

Connection speed

The upload and download bandwidth available on an internet connection. Typically given in terms of Mbit/Second for broadband, upload and download speeds typically differ by a ratio of around 1:4

Data centre

A secure and controlled series of large capacity computers organised to handle massive volumes of data from a multitude of users who are typically geographically separated. Our backup technologies relay data securely to such data centres.

Data limit / Backup Limit

The pre-determined limit (if applicable) of data that a backup account can send to the data centre. This is typically determined by your pricing plan. Exceeding your data limit will normally result in suspension of backups and should be remedied immediately.

Desktop

The default screen displayed in Windows operating systems. Acts a as a versatile working space which can host icons or widgets and be customised by the user.

Dialogue Box

A small box which often pops from a larger window or program to present information or a warning that normally requires user action.

Folder structure

A series of folders which is arranged in a particular organisational structure according to user creation or program installation.

Folder/subfolder

A container of various files or other folders used to make up a Folder structure.

Hard Disk

Hardware installed in computer which allows long term magnetic storage of large amounts of data. The majority of data on a computer will be stored on the hard disk.

Hardware

Physical equipment used in IT infrastructure. Some examples would be computer monitors, hard drives, or internet routers. Sometimes used in reference to the overall physical capabilities of a single machine e.g available RAM, or Processor power.

Installer

An executable (.exe) file which is used to create an installation of an agent. These will typically be downloaded according to the technology you have purchased.

Internet browser

A program which uses an active internet connection to send and receive information over the World Wide Web. It is this program that displays web pages and allows you to login in to the web portals of our backup technologies.

Livevault

A server backup agent with web portal administration and no access to the locally installed agent. Can support near real-time backup.

Log Out

The term given to ending a session of viewing your account, typically in a web-based environment.

Minimise (window)

Using the inbuilt control tool present on most program or internet browser windows to shrink that program down to the taskbar but retain its contents for later viewing.

My Computer

The central tool of a Windows Operating system which allows access to the hardware specification and available resources (hard drives, disk drives) of the computer which it is running upon.

Navigation (web page context)

The process of moving between different web pages on the internet using an internet browser and its inbuilt controls.

Operating system (OS)

The most prominent piece of software on a computer which controls all the key functions of that machine. Without a working Operating system the machine is unlikely to boot up therefore making it non-functional. OS typically come in Windows, Mac or Linux based variants.

Program

A piece of software which can be run on an invidual computer to perform a specific task or series of tasks.

RAM

Short for Random Access Memory. This is determined by the hardware installed on a computer and provides the capability to run multiple software at once. Operating speed of a heavily-loaded computer can sometimes be limited by RAM.

Restore Selection

The collection of files that a user selects to restore using their backup technology. This can normally be done using the agent or a web portal.

Restore Set /

Restore selection

The selection of files which are marked for restore using a backup technology. A Restore set can only consist of files which have previously been in the Backup set and successfully sent to the data centre.

Software

Digital entities such as programs or agents which are installed onto hardware to enable tasks to be performed in a digital environment.

Taskbar

The bar at the bottom of Windows and Mac based Operating systems which displays program icons and names whilst they are open. Used to quick launch programs and re-open minimised windows.

Toolbar

A selection of buttons or options normally collated into a bar at the top of a program or window. Common toolbar features would be ‘Save’, ‘Print’ or to open another menu like ‘Tools’

User name

The unique user name associated with your backup account. Used to verify the connection of an agent to the data centre or login to web portals.

Web address

A unique address of a page on the World Wide Web which can be viewed by using an internet browser.

Web portal

A customised web environment that is used to provide a suite of services, typically in a commercial setting. Our portals allow access to your backup account.

Window (app not windows)

A display screen of a piece of software which displays the information and options related to that software. Can be open, closed, or minimised in a multi-task operating system environment.