Backup Direct™ is the UK's leading supplier of enterprise-class online backup services to the smaller business. We promise our clients reliable and secure data protection to maximise business continuity in case of disaster. This promise of owner/manager peace-of-mind is backed with world-class technology and tier-1 managed data-centres.
We provide fixed-price, fully supported services that are secure, simple and affordable.
Our combination of smaller business focus, direct approach, leading technology and committed support - combine to ensure the highest levels of client trust, satisfaction and loyalty.
Backup Direct™ - vision of the market
Cheaper Faster Better
Businesses today work faster, deliver better solutions and at a lower price
than ever before. Its hard to get this right and win, as every smart competitor
is trying to do exactly the same - and every smart customer knows exactly what
to demand. This is business agility and it is the foundation for efficiency and
competitive advantage.
Information and Technology.
Technology is crucial to achieving business agility, because technology is
used to harness the information that businesses need for competitive advantage. To collect, store, deploy, share, analyze and process information. To help
managers understand and make better, faster decisions. And thus information has
become a business asset of immense value. But the technology that surrounds 90%
of all today's information, brings risks of equal magnitude.
A hostile world.
These risks and constraints stem from numerous sources: unintended events or
accidents (fire, floods or other physical damage) the malicious intent from
third parties and employees (to damage or steal), from the technology itself
(being always vulnerable to corruptions and attack), from the legal constraints
associated with holding data (businesses and its directors are legally
responsible for its safekeeping). But whatever the source of the threat,
deploying technology (to aid business agility) can result in damage to a
company's information, its reputation and therefore its business.
Data backup.
In the context of information security, data backup is the first layer of
protection any business should deploy. Indeed, the majority of businesses in the
UK have already deployed some form of software/tape/disk system to backup
essential data. Unfortunately, it is often poorly implemented, unreliable
therefore and masking a potential disaster. Tapes are not stored off-site nor
correctly cycled and important data is not stored on the backed up drives. The
approach often provides a veil of comfort that belies the real risks still
present.
Online backup services.
Online data backup is a natural next step for a technology that has been
available for 15 years. Outsourcing provides a more reliable solution by the
very nature of its automation and the storage of data off-site. It provides for
a more comprehensive protection and allows for quicker recovery in the event of
data loss. The scalable technology and its universal applicability now make for
a market-attractive cost structure.
The smaller business context.
A smaller business has the same constraints and issues as any large business
- when viewed relative to the available resources, the problem of managing
issues such as data backup is relatively greater. They have neither the time,
the people, internal expertise, funds nor focus. Thus a smaller business is well
placed to benefit from online services, so long as the services are focused,
reliable, undemanding of internal resources and correctly priced.
Backup Direct™ - mission
To be the UK's market leading online backup business for the smaller business measured by number of customers.
To sell and deploy services directly, providing better customer and market reactivity, long term relationships building and the highest levels of customer satisfaction, measured by customer churn.
To be highly efficient in selling and service-delivery operations to ensure the lowest cost structure in the market, measured by gross margin.
