ServicesOnline Backup for PCs and Macs

Features

How do I retrieve my backed up files?

There are three ways to retrieve your backed up files if you suffer a data loss: 1) Download them back onto your computer using the backup software - simply point and click. 2) Use the remote retrieval portal - a Web-based application through which you can access your backed up files from any computer in the world through a standard web browser - again, simply point and click. 3) Request a return of you data saved onto an encrypted Backup Direct recovery hard-drive (Note: there is an additional charge for this - but it is often covered by insurance policies).

Can I retrieve older versions of a file?

With our PC technology, our data centres will store up to 10 previous file state versions for 90 days. All previous file states can be retrieved at any point during this 90 day period. The most recent backup version of each file, however, is retained indefinitely.

What bandwidth is required with this service?

A standard home or business broadband internet connection will be sufficient to use the service - it will also work with dial-up connections though performance will be slower. File compression and intelligent data reduction technology means that the size of data sent over the internet is minimized - making data transfer significantly quicker than other technologies and reducing the amount of bandwidth needed.

How often will the software let me perform a backup?

The software will let you backup as many times as you want - although on our standard PC online backup packages only 10 file versions are retained in storage. After the software install, a user can define specific dates and times that they want their backups to execute in. After that the process is automatic - requiring no more user interaction, unless you want to change your scheduling.

How will I know which files I'm backing up?

You will be able to tell which files you are backing up by looking at the backup console in the software. You can define these by checking individuals files or specific folders in a simple 'point and click' process. It could be that you just want to backup your My Documents folder, or another specific directory, but you define what files to backup and which to exclude.

Will Backup Direct help me get used to the software after signing up?

Backup Direct employ an 'on-boarding' process for each new customer that signs up. This is an optional customer-confidence process where one of our representatives will bed you into the software - to make sure you're happy with it. We'll show you how to perform common activities and provide on-going technical support 24x7 should you need it.

How long are my files retained for?

With our PC online backup software, you last backup copy is retained indefinitely. There is a maximum of 10 previous file versions that are also retained, but these are removed after 90 days. For more information on this retention process please call a Backup Direct representative on 0800 0789 437.

What happens if the computer is not connected to the internet when an automatic backup is due?

If a backup is due but the computer is offline, the software will automatically backup next time it is connected to the internet. Additionally, there is an option to instruct the software to backup immediately on connection if there has been no backup for a specified amount of time.

Will the backup software interfere with my computer's performance?

No. The software runs silently in the background of your computer and only performs backups during user-specified periods or when it’s instructed to. The software agent assumes the lowest priority on the local computer to minimize impact on computing resources.

How long will the first backup take to complete?

During the first online backup, all selected files must be transferred to the data centres. The time it takes to do this depends on your internet upload speed and the amount of data you're sending to the data centres. If you are planning on backing up a significant amount of data - we recommend that you perform the initial backup in batches, allowing the software to run the backup process over night. During subsequent backups, only changes to the selected files are transferred which makes ongoing backups extremely fast and causes no disruption.

How many PCs can I have linked to one account?

It is one account per PC, although you can have as many accounts as you want. Each PC is assigned its own account number which helps identify where the data backed up has come from and where it should be recovered to.

What happens if I change my computer?

If you change computer at anytime you simply install the backup software onto the new machine and then configure it to use your unique account number. If the new computer is running a different Operating System from the one before - you will need to call our Service Team because you may need a different software agent.

Back to Top ^