ServicesOnline Backup for PCs and Macs

General FAQs

What software do you use for your PC backup solution?

We have a wide-range of software available to us because each user has different needs. However, whatever your backup requirements, we have software that works with all PC and Mac Operating Systems and is trusted by some of the world's largest enterprises. You can be sure that your data is being protected by the most robust backup software on the market - trusted by Google, Amazon, Cisco, Time Warner, Price Waterhouse Coopers, Boeing, Visa, Grant Thornton, Philips, and many, many more.

What level of support can I expect?

Backup Direct are passionate about providing excellent customer service. All our customer service technicians are based in our head offices in Bath and are available 24/7 with free telephone, email and remote log-in support facilities. Backup Direct see excellence in customer service as key to business growth which is why we implement service metrics like Net Promoter Score to ensure we're doing the right thing by our customers.

Are there any hidden costs involved?

Unlike some other providers who charge their online backup solutions on compressed storage - leading to unpredictable pricing plans - Backup Direct charge only on the amount of data stored on the machine. Our charge will never fluctuate - you'll know exactly how much you're going to be charged each month.

What is the maximum amount of data that I can backup?

With a Backup Direct un-metered package you can backup as much as 125GB. This is our recommended maximum backup capacity per-machine. If you wish to backup more data than 125GB we recommend that you split that with another account on a separate machine. If you would like more information on why this 125GB is recommended and why certain 'Unlimited Backup' offers are misleading - contact our Sales Team on 0800 0789 437.

What are the benefits of online backup over an external hard-drive?

Online backup is a more reliable, secure and hassle-free alternative to backing up data with an external hard-drive. Because the online backup process is automated, a user doesn't have to manually carry out a backup which means any data recovered after loss will be recent, not old. Online backup is also a much more secure way to backup data as it is transferred directly from the host machine in encrypted form. Many business users are turning to it because it helps aid compliance to regulation like the Data Protection Act 1998.

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