ServicesOnline Backup for PCs and Macs

Security

Where are your data centres based?

Our data centres are based in the UK and EU. For full redundancy, we have data centres in Milton Keynes, London and Brussels. Each site is managed and owned by world leading digital security companies. With UK and EU data storage you can be confident of Data Protection Act compliance.

How secure is your software?

The software we use is the most robust and secure on the market. During the backup process data is compressed and coded using AES and Blowfish encryption technologies, we use Secure Socket Layer (SSL) security channels when we send data over the internet and when being stored, data resides in tier4 state-of-the-art manned and monitored dual-data vaults. Data is encrypted before it leaves your machine, whilst it is being transferred and when it's in storage. The same goes for when it is sent back to your machine, remaining in an encrypted form until it is decrypted on your machine. At no point can anyone outside of your organisation view your critical business data.

What encryption levels do you use?

Depending on the technology used, it will be either 256 bit AES or 448 bit encryption. Both types are the same adopted by banks and governments and are the most powerful forms of encryption available to the public. When your data is transferred over the internet to or from the data centre, it is done via SSL (Secure Socket Layer) standards, which again, is the standard for secure web communications and transfers.

I have a firewall in place - will I still be able to backup?

Yes, the software requests firewall settings as part of the product registration. We can talk you through this process during the registration phase. Note that for the vast majority of firewalls, you simply need to 'allow' our software to connect to the internet.

 

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