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SUPPORTPC Backup FAQ
Welcome to the Backup Direct Support Portal. Here you can find video and text tutorials on how to use your Backup Direct software.
If you know which software you are using, please find the relevant FAQ section listed below.
I don't know which backup software I am using - how can I tell?
PC Backup Software
- How do I know which PC software I am using?
- I don't understand a technical term
Connected Version 8.2
- How do I install the agent and create an account?
- How do I select files and schedule backups?
- How do I restore files using the agent?
- How do I restore files using the web portal?
- How do I reinstall the agent or change my password?
- How do I upgrade my account to protect more data?
- Help... I've lost my account details!!
Connected Version 8.5
- How do I install the agent and log in to my account?
- How do I select files and schedule backups?
- How do I restore files using the agent?
- How do I restore my files from the web portal?
- How do I reinstall the agent or reset my password?
- How do I modify my account information using the agent?
- How do I upgrade my account to protect more data?
- Help... I've lost my account details!!
- Configuring AVG for use with Connected 8
- Configuring Kaspersky 2010 for use with Connected 8
- Configuring McAfee Total Protection for use with Connected 8
- Configuring Norton with for use with Connected 8
Attix5 DL Version 6
- How do I install the agent?
- How do I select files for backup?
- How do I restore files using the agent?
- How do I restore files from the web portal?
- How do I reinstall the agent?
- How do I reset my password or encryption key?
- How do I recover my encryption key?
- How do I upgrade my account to protect more data?
- Help... I've lost my account details!!
