ArchiveTechnical Support Specialist
Job Description
We are looking for individuals to join our technical support team on a structured training program. Working closely with technical specialists, you will provide best-in-class support to customers, partners and our existing sales team.
Career DevelopmentInitially, you will learn key customer relationship and support skills on the help-desk, reporting to our support manager. This involves handling in-bound customer calls and as well routine out-bound customer service checkups. You will then be expected to deepen your knowledge in key technical areas such as Networking, Server Operating systems, etc. and obtain recognised certifications, with the support of the company. The possibility then exists to develop your career as a pre or post-sales engineer as both you and the company develops.
Personal RequirementsThe candidate will be a confident and empathetic person with excellent communication skills. You must be a quick learner, being able to quickly absorb often complex and technical concepts. You must also be able to communicate clearly with both technical and non-technical customers to help solve problems.
Academic RequirementsEducated to degree level (or equivalent) with a technical or analytical background.
If you are interested in this position please send your CV and covering letter to belinda.wightman@backupdirect.net or complete the form below:
Please note - we do not accept enquiries from recruitment agencies or job boards.
Recruitment Agencies - Please do not call or send us CVs regarding the above vacancy. We work with a carefully selected list of approved recruitment specialists and have no need to expand our supplier base at this moment in time.
We are committed to adhering with the Data Protection Act, but we may keep your CV on record for up to 6 months in case we wish to contact you in the future. Please state if you do not want us to retain your CV for this period.
We are committed to adhering with the Data Protection Act, we may keep your CV on record for up to 6 months in case we wish to contact you in the future. Please state if you do not want us to retain your CV for this period.
