ArchiveCustomer Service Specialist
Job Description
Backup Direct combines enterprise-class technologies with service excellence. In order to deliver service excellence we are expanding our Service Team and are looking for technically-minded, customer-service professionals.
Career DevelopmentBackup Direct's Service Team offer three strands of service to our clients: 1) technical services 2) credit services and 3) customer services. This role will initially focus on customer services, handling the day-to-day contact with clients. You will ensure that the services delivered to each client far exceeds their expectations, through a mixture of pro-active monitoring and responsive service. As your experience increases, you will be asked to look after named accounts. Depending upon your own preference, your career could develop into a more technical role or a more customer service/account management role.
Personal RequirementsThis role requires a confident and empathetic candidate with excellent communication skills. You must be a quick learner, being able to quickly absorb often complex and technical concepts. You must be able to communicate credibly and easily with senior business managers and IT professionals. Empathy is a key competency.
Academic RequirementsNormally, educated to degree standard with a technical or analytical background. More important, however, are required sales traits: empathy, energy and enthusiasm.
If you are interested in this position please send your CV and covering letter to belinda.wightman@backupdirect.net or complete the form below:
Please note - we do not accept enquiries from recruitment agencies or job boards.
Recruitment Agencies - Please do not call or send us CVs regarding the above vacancy. We work with a carefully selected list of approved recruitment specialists and have no need to expand our supplier base at this moment in time.
We are committed to adhering with the Data Protection Act, but we may keep your CV on record for up to 6 months in case we wish to contact you in the future. Please state if you do not want us to retain your CV for this period.
We are committed to adhering with the Data Protection Act, we may keep your CV on record for up to 6 months in case we wish to contact you in the future. Please state if you do not want us to retain your CV for this period.
