ServiceSupport and Resources
Backup Direct is the business-backup company. We make enterprise-technology affordable.
But we also understand that without proactive support, focused on the small-medium business, technology alone will fail to deliver.
We benchmark our service levels using the internationally recognised Net Promoter Score, which holds the company and its staff accountable for how we treat our customers.
Support information and useful resources are listed below - let us know if you need more by emailing service@backupdirect.net.
Request Support (0800 0789 438)
Contact details for the Backup Direct Service Team: telephone numbers, email addresses and contact form…
Remote Support Tool
Allow our experts to connect to your computer remotely and securely - rapid and efficient support, right before your eyes…
Support FAQs
Find answers to common questions relating to Backup Direct services. Implement quick fixes yourself or read some 'how to's…
Video Tutorials
Watch online tutorials relating to your Backup Direct products. Product demonstrations that show you how to make the most of your backup service…
Documents & Downloads
Download Backup Direct Datasheets, White Papers and Free Trial Software…
Billing Information
Information relating to billing and enquiries at Backup Direct. Download a Direct Debit Instruction form or email the Credit Services team…
