FAQ Installation and Setup
Registering a new account
The software that you download has registration login codes built into
it. These codes enable you to log in to our secure data centres. If you
change the registration login, you will be denied access.
When you connect to the data centres for the first time, you will be assigned
an account number that identifies the computer that you will be backing up.
This is a unique account number and can only be used for the computer on
which the software is installed and for which backups will be made. You will
also be given the option of printing your account information. We urge you
to print the information and save it. It contains details of your account that will be
needed later on.
Once you have an account number, you no longer need the registration codes,
so there is no need for you to maintain a record of them.
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How many PCs can I have on an account
Each computer requires its own account number, so the answer is one. If
you have more than one PC with data you want to protect with this service,
get online with your other PC and sign up for
another account.
Unique account numbers enable the storage of vast amounts of data from
computers around the UK to be stored without losing track of it. The
account number identifies which files belong to which computer.
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How version upgrades are handled
From time to time, changes are made to the Backup Direct™ software
that will improve performance or add new features. When the new version has
been thoroughly tested, it is released to our customers. Your version is
then upgraded the next time you back up. There is no action required on your
part and you will always have the latest version -with the latest benefits.
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Can I upgrade from one type of account to another e.g. Data to System
Some customers may have started as one type of account and now would like
to move the account to another type. Because these systems have different
configurations, it is not possible to move between them automatically.
You must uninstall the current account and replace it with the new required account.
Please contact support@backupdirect.net for details.
