FAQ Retrieving Files
Retrieving Files with the Backup Direct™ software
How can I retrieve a file I backed up
Why can't I see a file I backed up awhile ago
How can I retrieve a file I backed up
- Click on the Retrieve View tab in the Backup Direct™ software on your
PC.
- Click on the "Retrieve Options" button at the bottom of the page.
- Choose which files, and from what time frame you would like those
files.
- Click the box next to the file you want, and then click "Retrieve
Now."
- You will be prompted to rename the file so it does not have the same
name as another file on your PC; then the file will be retrieved.
To locate a specific file, use the Find feature. You can access Find by
clicking the magnifying glass icon in the upper right of the screen, or
from the menu bar by clicking Operations | Find or with the key
combination Ctrl+F.
Why can't I see a file that I backed up a while ago
Retrieve View defaults to displaying the most recent version of your
files. To see older versions, click "Retrieve Options" (bottom of screen)
and select the view that you want. A description of each of the options
can be found by clicking the Help button.
If you still don't see the file, set the display to 'Show all versions of
all files'; then use the Find feature. You can access Find by clicking the
magnifying glass icon in the upper right of the screen, or from the menu
bar by clicking Operations | Find or with the key combination Ctrl+F.
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Retrieving Files without the Backup Direct™ software
Using web restore/MyRoam to retrieve files
Why you may not see your latest backup with web restore/MyRoam
Using Web Restore/MyRoam to retrieve files
You can retrieve your backup files from any computer that has Windows
installed. Use Microsoft Internet Explorer to go to: https://myaccount-eu.connected.com
To log in, enter your Account Number and then your Account Password, if
you have one. If you do not have an account password, then enter Account
Number and your Encryption Key.
To select files:
- Click the box in front of the file(s) that you want to retrieve.
- Complete your selections.
- Click "Prepare Selected Files for Download."
- After the file preparation process is finished, you may add more
selections or go directly to the Download Files tab.
- On the Download Files page, click "Here" next to each file that you
want to download.
EXCEPTION: If the file is a graphic, when you click "Here" the
file will open. To download a graphic file, right-click "Here" and
choose "Save target as."
Note: Be prepared with your account information before you go to use
the web restore feature. For directions, go to
Account Information.
Why you may not see your latest backup with web restore/MyRoam
The list of your backups that MyRoam receives from the Data Centre
remains on MyRoam for 24 hours. So, if you log in within 24 hours of your
last login, you will see the same list of files that you saw the previous
time. If you backed up during that period, you last backup won't be
displayed.
For retrieval of files that were backed up within the 24-hour time frame,
use the Backup Direct™ software if possible.
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Retrieving Files from CD
What's on a CD and how do I use it
How to order a CD of your backups
What do CDs cost
What's on a CD and how do I use it
When you order a CD of your backups, you will receive a copy of all
files associated with your account number. We are not able to offer
selected files or dates.
Also on the CD is a copy of the Backup Direct™ software. You can run the
Backup Direct™ software from the CD or reinstall the software on your
computer. Written instructions are included with every CD order.
How to order a CD of your backups
To order a CD of your backups complete a Support Request. You will
receive a copy of all files associated with your account number. We are
not able to offer selected files or dates:
Note: The number of CDs required to hold all your backups may affect
the cost of your order. See the next section.
What do CDs cost
CDs are charged for at £35 for the first three CDs and £15 for each additional
CD. These prices exclude post and packaging.
Each CD holds approximately 650MB of compressed data. To estimate the
number of CDs needed to hold your account backups, submit a
Support Request.
Note: A CD order includes all the files that are stored at the Data Centre
for the specified account; requests specifying selected files will not be
processed. It is not possible to selectively include specified files on a CD. A
CD order includes all the files that are stored at the Backup Direct™ Data
Centres for your individual account number. Prices are subject to change.
CD orders processed during the month will be billed as part of the normal
billing cycle.
