Service Level - Business

Why have a Service Level Agreement (SLA)?  In fact, there is no point in having one unless it really means something tangible to you the customer.  That is why we make financial commitments to underpin our quality guarantees.  If we do not live up to our promises - we pay you.

Our SLA defines the level of performance and service that you can expect from Backup Direct™.  It defines in plain terms what standards we should meet, how we will measure it and what happens if we do not.

Our SLA commitment is available to all our Business customers no matter what level of storage is used. The only condition is that you commit to at least one year of service usage.

For full details of our SLA click here or visit the Library.

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