Need Support?

Email support@backupdirect.net or click here to send a message.

Backup Direct™ is committed to remaining the leading supplier of online backup services to businesses in the UK.  This demands a focusonproviding the right services at the right prices, as well as excellent support.  As a customer, you neither demand nor deserve anything less. 

Our words are backed by actions.  All Backup Direct™ clients receive free unlimited email support plus office-hours telephone support.

More than this, you receive our comprehensive Service Level Agreement (SLA) guarantee.  If we do not meet our commitments, you don't pay - it's that simple!

Read our Service Level Agreement

All our customers have access to the following support options included with the subscription:

• Free unlimited email support
• Office hours telephone support
• Unlimited backups and recoveries

As a customer using our Application Server services, you also have access to 24-hour emergency invocation support as well as on-site engineering support if required (paid for service).

Above all, we have experts at the end of the phone ready to help you get the most out of your online backup service.  Whether you need advice on how to configure the system, upgrade your account, retrieve data or even make online backup work as part of a Business Continuity program, please do not hesitate to make contact.