Home » Backup Direct » Why Us » Ten Reasons
Backup Direct™ is the UK specialist in providing online business-backup services for small-to-medium organisations. From online server backup to managed security, help-desk and support, we combine enterprise-class technologies with service excellence to ensure your business is in safe hands.
The software we use is enterprise-class. We call it that because it's trusted by thousands of large organisations world-wide. For example, the backup software we use is the technology of choice for Google, Amazon, Cisco, PricewaterhouseCoopers, Barclays, BT, Time Warner, Grant Thornton, Microsoft, Hewlett-Packard and many more. That's why it protects four times more data worldwide than any other technology. Utilising cloud technology, Backup Direct delivers the same quality technology - at affordable subscription rates.
Our current customers love us because we focus all our energies on the small-medium business and treat them with same respect as we would treat ourselves. It shows: 40% of our new customers are referred to us by existing customers.
We follow a customer service philosophy called Net Promoter Score (NPS). It is an illuminating measure of how well a company treats its customers. The UK services industry average is 7%. Last year we scored 50%; we're happy with this, but not satisfied. So this year we're aiming for and on track for 60%. Click here for more information on the use of NPS and how you might introduce it to your own business.
We have been supporting business for a long time. Over the years we have seen the UK online IT services industry evolve, and we understand better than most what technologies work well and which do not for the small-medium sized business.
We are always available. No exception. Responsiveness is a key customer service promise from Backup Direct. Our Service Team are available 24/7. Don't believe us? Try calling on Christmas Day.
A great product portfolio means nothing unless you have a great team to manage it. That is why our recruitment process is tough.
From the beginning, we have consistently been first to introduce new technology and solutions to the UK online services market. Our business continuity solution is a recent example. It is the first of its kind, an attainable and affordable disaster recovery service for the small-medium business.
Our financial and structural growth has been consistent year-on-year since 2002. We know that, above all, you care about your data and your business systems, which is why you'll get the kind of company stability you need from Backup Direct.
We focus on the needs of business. We don't deal with cheap consumer-grade technology. We provide quality services with comprehensive support.
Why UsTen Reasons
1. We are the business-backup company™
2. Enterprise quality at affordable rates
3. We are trusted
4. Net Promoter Score®
5. Experience
6. Availability
7. Our team
8. We lead the way
9. Ready, steady, growth!
10. We go beyond backup
