Case Studies And TestimonialsTestimonials

“Perhaps we are all rather good at complaining when something goes wrong. In stark contrast, often, because we are too busy, we take for granted those things that go well. Silent praise? I shall refrain from that temptation and instead I am taking a bit of time out of the busy schedule - I wish to share what impression you have given me.”

“Basically, I want to say a big thank you for what you did earlier this week.”

“The set up of a new system (and new way of working) can seem a bit daunting sometimes. In contrast, with your excellent help, the set up of Backup Direct went very, very well. I was really impressed with your online help and your knowledge and assistance throughout which along the way was sharp, focused and helpful.”

“Perhaps I am a typical accountant in some regards – I don’t suffer fools gladly and I am not easily impressed – so please don’t hesitate to accept my gratitude because it is a pleasure to say how grateful I am for your help and, in particular, I want to say that it was all the more impressive the way you helped me. Excellent service!”

Simon Goldstrong, AIMS Accountants for Business

“We signed up last month for your services. We did so after failing to make Amazon’s Jungle work for us so wanted a more customer orientated “hand holding” service.”

“Your team provided that in spades guiding us through the sale giving us complete confidence that our data was in safe hands.”

“Looks like a great business - congratulations”

Dan Fallon, Managing Director Search Star Ltd

“Just a quick note, and I don’t do this very often, to say what a delightful customer experience the initial stages of installation and set up have been with Backup Direct. Your staff have been polite, highly efficient and extremely helpful and I could not believe the speed with which everything was up and running. IN today’s world, support of this nature is rarely seen and a real pleasure!”

“Do please pass this on – as you know, we had a terrible experience and have found most services to be terribly average at best and your team have been a real relief to see that there seem to be some people out there who do believe in delivering a service!”

Dominic Cockram - Steelhenge Consulting (Business Continuity)

“Brett, just a very quick note to let you know that your support staff, are top flight. I really can’t complement them enough for the level of service (above and beyond the call of duty) and knowledge. I have submitted several requests out of hours and on weekends (mainly to make sure I get them submitted) with the expectation of a reply during working hours. What I get are responses out of hours and phone call with help and fixes for the issues I have faced there and then. This is an exceptional level of support no if or buts about it. I must single out both Will and John out as they over this last two week period really been outstanding. I have always felt and repeated to anyone who would listen that Backup Direct offer both a suite of first class products (that just work), but you also support these products exceptionally well. And I would also like to point out that the support calls are usually due to failings in my implementation or knowledge rather than the products failings. Again I would like to extend a very heartfelt thanks for all the fine work your support staff have extended me over the last several years I have been using Backup direct.”

Laith Zi Bilbeisi - Silicon Visuals

“Just wanted to drop you a quick note and let you know how happy I am with your service...calls get answered immediately, you have a freephone number and Will Rowley has been a total pleasure to deal with, solved my issues speedily, and informed me of your Windows 7 fix at the end of January. He is a great, service-oriented guy. I can really see the difference in terms of technology, remote access, quality and timeliness of support and overall professionalism, and I congratulate you on doing so well. Let me know if you're ever looking for more (small) investors.  I love being a backupdirect customer, and will continue to recommend you.  ”

Sasha Frieze - Marketing Consultant

“St. Gemma's Hospice have been using Backup Direct for the remote backup of our critical data for the last 6 years. During that time we have been very satisfied with the service we have received. The staff are very responsive to our needs, excellent at what they do and a real pleasure to work with. I have no hesitation whatsoever in recommending them to anyone who requires their services. In addition, Backup Direct have been very supportive of the Hospice and have sponsored 2 beds in our In-patient Unit. We are very grateful for their generous support. ”

Paul Williment - St. Gemma's Hospice

“Our online backup service from Backup Direct is so simple, we get results straight away. For a while we were running our old tape backups alongside the new solution but the Web UI is so straightforward. I'm surprised at how well the service handles SQL backups allowing us to perform point in time restores.”

Ed Nice - JRW Group

“The interface is easy to set up and understand – which is all useful when setting up the system for non IT literate users.”

Bob Lee - Slough Solicitors

“I am completely satisfied with the service received from Backup Direct and would have no hesitation in recommending you to other small businesses or individuals. The service was easy to set up, required very little intervention day-to-day, and most importantly it provided peace of mind that our data was always safe without us having to be distracted from our core business activities to change backup tapes etc.!”

M Rivers - Next Device Ltd

“I recently downloaded Backup Direct to manage all my back-ups. I initially wasn't sure whether this was a good idea. However, my hardware back-up system had just packed in and I needed to do something. I was very surprised how easy this off-site back-up actually is. I downloaded it and set it up when I want the back-ups to occur and there you go. No initial set-up charges, no tapes - just simple. No longer will you be driving home from work and say "I forgot the tape". No tapes ever again. Anyone who hasn't got a back up system installed yet - this is the baby. For me, I spent £2,000 two years ago on a hardware system. That would have bought me almost five years of back up from Backup Direct. You live and learn!" ”

B McGauran - P Quinn - Consultancy Services Ltd

“I wanted to thank Backup Direct and its' staff for the quality of the service they provide. I administer a number of networks and backing up and retrieving data absorbs a good proportion of my time. I have never run a system as reliable or user friendly as the Backup Direct application. It simply works without fuss or intervention. It is so simple to use.”

C Allen - Shorts Chartered Accountants

“I have found the sales and marketing people to be knowledgeable and honest and have been happy to find the support and technical staff consistently courteous and efficient. However the main strength of Backup Direct is the sheer simplicity and robustness of their product. Once the initial setup stage is completed, the software does its work as it should without any further intervention required. It provided me with complete peace of mind.”

R Mortreuil - MKMC Ltd

“Backup Direct enabled me to capture lost files that had been dumped by my computer as part of the system recovery/restore facility through the file back up routine. With your retrieval option I was able to identity the lost files and retrieve them into my recovered PC files, which would have been lost forever. In terms of personal worth (digital photos of children dating back several years) retrieving this data was absolutely priceless.”

P Todd - Consultant